Employment Relations for Managers

Upcoming Sessions
None are currently scheduled. Check back here for more information.

** In-house training is available **

QHA's Employment Relations for Managers is a regular education event on QHA's Employment Relations Training Calendar. Covering a number of key Employment Relations ("ER") concepts that Hotel Managers and other persons with staffing responsibilities handle on a regular basis, this course delivers the information and knowledge for developing and enhancing employment relations skills for hospitality professionals. The course examines the following important ER elements:

1. Legislation

In this session attendees are provided with a detailed overview of the current ER legislation, entitlements and responsibilities for employers and employees. Topics discussed include:

  • Fair Work Act 2009 and associated legislation
  • National Employment Standards
  • Fair Work Commission and the Fair Work Ombudsman
  • Enterprise Bargaining
  • Union Right of Entry
  • Pay Slip and Employee Record requirements

2. Awards

Attendees will be provided with background to, and an overview of, the Hospitality Industry (General) Award 2010. The presenter will also focus on common interpretation concerns and many of the tricky aspects of entitlements and conditions.

3. Discipline and Termination

During this session best practice processes to follow for disciplinary and termination matters are discussed, together with the legislative framework for termination/dispute remedies through Fair Work Australia, and the Fair Work Ombudsman.

Unfair Dismissal and General Protections case law examples will be provided.

4. Discrimination, Harassment and Policies

Attendees will learn about the state and federal discrimination and harassment legislation, workshop practical examples, and be armed with the information and skills necessary for ensuring a discrimination and harassment free workplace.

Policy and procedure development is also discussed with practical tips for making your policies effective.



Delivered as an In-House option
- $990 (inc GST) per in-house session for QHA members including Corporate Members and Partners
- $1,500 (inc GST) per in-house session for non members

Discounts apply where more than one session is required.

QHA organised option
TBA as sessions are scheduled. 


Or to express interest, please send your name, hotel name and location via email to er@qha.org.au.


Each participant receives the course notes, support material and a QHA certificate of attendance upon completion.

Employment Relations Department
Ph: 07 3221 6999
Fax: 07 3221 6649
Email: er@qha.org.au 

Join QHA